Frequently Asked Questions

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My Virtual Solution we specialize in providing comprehensive and tailored virtual business support solutions designed to empower your business for success. With a team of seasoned experts across various domains, we offer a wide range of services encompassing marketing, finance, business operations, data protection, compliance, business administration, and personal assistant services. 

At My Virtual Solution, we're more than just a virtual business support company; we're your partner in growth and efficiency. Join us in shaping a brighter future for your business. Contact us today at hello@myvirtualsolution.co.uk to discuss how our services can benefit you. 

We offer a five-step process to effectively onboard a new client and to ensure we understand your requirements and build your tailored support package:

1. Initial Consultation and Needs Assessment:

1. Introduction: Begin by introducing yourself and your team, emphasizing your company's expertise and commitment to helping your business succeed.
2. Discovery Meeting: Schedule an initial consultation to understand your business, goals, pain points, and expectations. 
3. Needs Assessment: During the meeting, we will ask targeted questions to assess the specific support services your business requires because we want to understand your challenges and objectives.

2. Customized Service Proposal:

1. Service Recommendations: Based on the information gathered during the needs assessment, we will create a customized service proposal. Clearly outline the services we will provide, the scope of work, and the expected outcomes.
2. Pricing Structure: We will present a transparent pricing structure that aligns with the agreed-upon services. Be clear about any one-time fees, hourly rates, project-based fees, or retainer arrangements.
3. Terms and Conditions: We will include an agreement that defines the terms, payment schedule, confidentiality clauses, and other relevant terms and conditions.

3. Client Onboarding Meeting:

1. Review Proposal: We will schedule a follow-up meeting to review the service proposal and contract with you. Address any questions or concerns they may have.
2. Agreement and Payment: Once you are satisfied with the proposal, we will sign the agreement and request for an initial payment.
3. Meet your Virtual Expert: Introduce you to your new virtual expert and begin initial discussion of service expectations.

4. Setup and Integration:

1. Access and Permissions: Gather necessary access credentials and permissions for tools, software, or platforms we will be using to support your business. We will ensure we work with your security policy and adhere to your procedures.

5. Kick-off and Regular Communication:

1. Kick-off Meeting: we host a kick-off meeting with you and your team to establish clear communication channels, set expectations, and define project timelines.
2. Regular Updates: Maintain regular communication with you, providing updates on the progress of tasks and projects. 
3. Feedback and Adjustments: Encourage open feedback from you and we will be prepared to make adjustments to our services if necessary. Regularly review and refine our approach to meet your needs.

By following this 5-step onboarding process, you'll not only set the stage for a successful partnership but we also demonstrate our professionalism and commitment to delivering value to your business. 

Absolutely, we understand that every client's needs are unique, and we take pride in offering flexible packages that can be tailored to your specific requirements. 

Whether you're looking for support 1 hour a day to a full time virtual expert working with your team, we can provide ongoing support with a structured package or on an ad hoc basis for specific projects or tasks, we've got you covered.

Our approach is all about meeting your needs effectively and efficiently. We can discuss your goals and expectations in more detail to create a customized plan that aligns perfectly with your business objectives.

Please feel free to share more about your specific needs and preferences, and we'll work together to design a package that suits you best. Our goal is to provide you with the support you need, exactly when you need.

Absolutely, you will have a designated single point of contact.

Our Virtual Solution Experts collaborate within specialized teams, or 'Pods,' tailored to match the precise combination of skills and expertise that your unique needs demand.

While you will have a primary point of contact, your dedicated Virtual Solution Expert will be bolstered by the support of a minimum of two other skilled experts. 

This approach is designed to guarantee you receive the highest level of service, harnessing the full spectrum of our talent and ensuring seamless coverage for holiday or unforeseen absences.

Our Virtual Solution experts support you remotely.

We have been providing virtual support successfully, however, we have a designated team who can provide on site support when required.

We take a proactive approach to oversee the efficient utilization of hours.

It's common for our clients to encounter both busy and quieter periods over the course of the year. 

Although we allow a minimum of 3 hours to be carried over but it has to be used the following month. 

Our Virtual Solution Experts are proactive in engaging with you to propose additional tasks and activities, ensuring that any available hours are used.

You will have a dedicated point of contact, but your virtual solution expert will be supported by at least 2 other experts. This will ensure that you always have a someone available to support you.

In exceptional cases where it is crucial for a client to have an exclusive one-on-one connection with their virtual solution expert, we can provide this service for an additional fee. 

In such instances, we facilitate a tailor-made introductory session between you and your dedicated virtual solution expert to ensure a comprehensive understanding of your unique needs and collaborative preferences.  

Absolutely – the time with your expert is entirely yours, to be used according to your preferences.

You can enlist your expert in various ways, including managing personal aspects of your life, such as coordinating travel plans or handling household financial matters.

We will provide you a dedicated point of contact in addition to your virtual solution expert, and expert will also have support from two other experts.

Our unique service model revolves around our experts collaborating within a virtual team, curated to match the specific skills and experience you require.

This approach ensures access to a diverse range of business support expertise and guarantees uninterrupted support, even during holidays and absences.

In the event that your primary point of contact is unavailable, we will promptly inform you of your temporary main point of contact for the duration of their absence."

Your Virtual Solution Expert is selected based on task skills, your company's culture, and values.

We maintain a large talent pool of trained experts for top-notch support. After your initial onboarding, we pick an expert to match your unique needs, aligning with your values and culture for a seamless fit. 

 We have the flexibility to customize support hours to suit your business requirements.

• Our standard operating hours for Admin and Business support are from 8:30 am to 6:00 pm, Monday to Friday.
•  We also offer round-the-clock availability, 24/7, 365 days a year, for both our Admin, Business Support.

Feel free to get in touch with us at hello@virtualsolution.co.uk, and we can craft a personalized package tailored to your specific needs.

In the way that works for you.

From phone and email to WhatsApp, Microsoft Teams, Slack and Zoom, we’ll integrate with your internal communication systems and software securely.